Can't animate my character properly

Hi,

I sent an email but didn't hear back so decided to follow up on here.

I purchased your product and also purchased this asset:

https://www.assetstore.unity3d.com/en/#!/content/4624

I have been trying to animate this character using your tool by following your tutorial video:
https://www.youtube.com/watch?v=G-PRHBXFTDc

I need the animations in Mecanim format, I have been trying for many hours to get this to work but I have been unsuccessful. Sometimes because the character changes position as soon as I start animating it, sometimes because when I export the animation and import it in Mecanim format, the animation is wrong and doesn't move as expected, and some times because the character simply doesn't move when I run the game and trigger the animation.

I was wondering if you could help me, I could send you the prefabs that I need to animate and maybe you could help me in the process and once I know what to do I can then proceed with the rest of the animations. (Teach a man to fish...)

Or another alternative would be to have a refund. Please note that I would love to purchase your product again if there is native support for Mecanim, that way I don't have to export animations and then import them again.

Please let me know your thoughts.

Regards,

Juan David